Not able to configure SAML on EntityID

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Error message when setting up SAML:

 SSO request came without user name cookie, header, or URL parameter (see CSA for agreed upon contract between SSO agent and PPM)

Environment

Release : Any

Resolution

• The Entity ID is not correctly set up in Clarity - MUX - Administration - SAML Configs
• It should match the IDP and be something like this:
  https://<servername>:<port>/niku/nu#action:union.samlMetadata
• This issue can arise during database refresh as well. In newer versions the Entity ID is built using the SAML Config ID as /niku/sso/<SAML_CONFIG_ID> at the time of import. Need to change this manually after the import to match that of the IDP.

For more information on SAML setup, check the Broadcom documentation