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Not able to configure SAML on EntityID

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Article ID: 239723

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

Error message when setting up SAML:

 SSO request came without user name cookie, header, or URL parameter (see CSA for agreed upon contract between SSO agent and PPM)

Environment

Release : Any

Resolution

  • The Entity ID is not correctly set up in Clarity - MUX - Administration - SAML Configs
  • It should match the IDP and be something like this:
    https://<servername>:<port>/niku/nu#action:union.samlMetadata

For more information on SAML setup, check the Broadcom documentation