Console service doesn't start after 21.2.8 upgrade
Article ID: 239698
Updated On:
Products
Issue/Introduction
I upgraded the Dev Platform form 20.2.1 to 21.2.8 and it was nearly perfect, but the Console service on the Console server won't start. It appears to be a communication configuration issue between the DA and Console server. DM/EM/SSO all start without issue, and I'm unable to get into SsoConfig.
Cannot connect the to DX NetOps SSO Web Service.
Check if DX NetOps is running and retry.
[[email protected]_hostname PerformanceCenter]# service caperfcenter_console status Redirecting to /bin/systemctl status caperfcenter_console.service ● caperfcenter_console.service - Performance Center Console Loaded: loaded (/etc/systemd/system/caperfcenter_console.service; enabled; vendor preset: disabled) Active: failed (Result: timeout) since Mon 2022-04-18 07:21:40 EDT; 35min ago Process: 24183 ExecStart=/CA/PerformanceCenter/PC/bin/caperfcenter_console start sysd (code=killed, signal=TERM) Apr 18 07:16:40 PC_hostname systemd[1]: Starting Performance Center Console... Apr 18 07:16:40 PC_hostname caperfcenter_console[24183]: /usr/bin/wget Apr 18 07:21:40 PC_hostname systemd[1]: caperfcenter_console.service start operation timed out. Terminating. Apr 18 07:21:40 PC_hostname systemd[1]: Failed to start Performance Center Console. Apr 18 07:21:40 PC_hostname systemd[1]: Unit caperfcenter_console.service entered failed state. Apr 18 07:21:40 PC_hostname systemd[1]: caperfcenter_console.service failed.
Environment
Release : 21.2
Component : Performance Management Portal Web UI
Cause
There is a known issue in 21.2.8, the 'PDF.Max.Concurrent' cannot be increased beyond 5.
Fixed in 21.2.9 (general table setting), and later in 21.2.10 (fixes dm.properties > 5).
The DM logs are very sparse. There is barely any logging in them...
Looking at the largest DM wrapper, the last restart was at:
STATUS | wrapper | 2022/04/14 16:52:48 | Launching a JVM...and soon after...INFO | jvm 1 | 2022/04/14 16:53:05 | Caused by: java.lang.IllegalArgumentExceptionINFO | jvm 1 | 2022/04/14 16:53:05 | at java.util.concurrent.ThreadPoolExecutor.setCorePoolSize(Unknown Source) ~[?:?]INFO | jvm 1 | 2022/04/14 16:53:05 | at com.ca.im.portal.dm.scheduling.email.EmailJobScheduler.configureExecutorPoolSize(EmailJobScheduler.java:200) ~[?:?]
Also seeing:
INFO | jvm 1 | 2022/04/14 16:53:05 | | Application does not have write permission for /CA/PerformanceCenter/DM/repository directory.
So the dm.properties is fine, meaning the general table entries are bad...
looking at general.txt..
| PDF.Full.Max.Concurrent | 1
| PDF.Max.Concurrent | 40
Resolution
Please run this MySQL syntax:
replace into netqosportal.general values ('PDF.Max.Concurrent', '5');
Then re-start the DM and PC services.
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