Customer has created a custom Device Family. There is a device model in this Device Family that should not be there. We have tried to Reevaluate the Device Family for this model but we get the following error:
Release : Any supported Spectrum versions
- The custom Device Family is populated by a search where this model met the search criteria
- This model was manually added to the custom Device Family
If the model was manually added to the Device Family:
- Log into OneClick
- Select the Device Family in the Explorer tab of the Navigation panel
- Click on the List tab in the Contents panel
- Right mouse click on the model in the list and select Remove from the menu
- Spectrum may automatically re-evaluate which Device Family the model should be in. If not, right mouse click on the model and select Reconfiguration -> Reevaluate NCM Device Family from the list
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If the model was added to the Device Family from a search:
- Log into OneClick
- Select the Device Families folder the Explorer tab of the Navigation panel
- Click on the List tab in the Contents panel
- Select the Device Family in the List tab
- Click on the Information tab in the Component Detail panel
- Expand the General Information subview
- Click on the Edit Device Family button and update the search criteria so the model in question is not found
- After updating the search criteria, click on the Update Device Family button in the General Information subview
- Spectrum may automatically re-evaluate which Device Family the model should be in. If not, right mouse click on the model and select Reconfiguration -> Reevaluate NCM Device Family from the list