Migrator fails on Linux with Verify Database Process Migration Action failed as the database processes are still running error

Products

• Data Loss Prevention
• Data Loss Prevention Enforce

Issue/Introduction

Enforce During DLP 15.8 Migrator phase 2 on Linux you see Verify Database Process Migration Action failed as the database processes are still running in MigrationUtility logs even you confirmed with your database team jobs are stopped as per guide Stopping Oracle database jobs

MigrationUtility.log: 

Apr 16, 2022 10:12:24 AM com.symantec.dlp.enforceservermigrationutility.actions.VerifyDatabaseProcessMigrationAction runAction
SEVERE: Verify Database Process Migration Action failed as the database processes are still running. Check the following KB article for solution.
https://knowledge.broadcom.com/external/article/173221/the-enforce-server-migration-may-fail-fo.html
Apr 16, 2022 10:12:24 AM com.symantec.dlp.enforceservermigrationutility.actions.VerifyDatabaseProcessMigrationAction runAction
SEVERE: Unexpected exception in Verify Database Process Migration Action.
com.symantec.dlp.migrationcommon.MigrationException: Verify Database Process Migration Action failed as the database processes are still running. Check the following KB article for solution.
https://knowledge.broadcom.com/external/article/173221/the-enforce-server-migration-may-fail-fo.html
 at com.symantec.dlp.enforceservermigrationutility.actions.VerifyDatabaseProcessMigrationAction.runAction(VerifyDatabaseProcessMigrationAction.java:70)
 at com.symantec.dlp.migrationcommon.MigrationActionsExecutor.runMigrationAction(MigrationActionsExecutor.java:65)
 at com.symantec.dlp.migrationcommon.MigrationActionsExecutor.executeMigrationActions(MigrationActionsExecutor.java:118)
 at com.symantec.dlp.migrationcommon.MigrationUtility.runMigrationUtility(MigrationUtility.java:168)
 at com.symantec.dlp.migrationcommon.MigrationUtility.runMigrationUtility(MigrationUtility.java:106)
 at com.symantec.dlp.migrationcommon.MigrationUtility.runMigrationUtility(MigrationUtility.java:112)
 at com.symantec.dlp.enforceservermigrationutility.EnforceServerMigrationUtility.runMigration(EnforceServerMigrationUtility.java:37)

Cause

DLP processes on Enforce server are still running.

Environment

Release: 15.7, 15.8

Component: Data Loss Prevention Enforce on Linux

Resolution

To allow the DB processes to stop please terminate all DLP services manually with kill command before running phase 2.

You may also want to see:
Article ID: 173221 The Enforce Server migration may fail for three-tier environments due to "DatabaseProcessCheck" action