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Computer Status Report - Query failed and OS information OS is blank

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Article ID: 239638

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Updated On:

Products

Endpoint Protection

Issue/Introduction

After upgrading Symantec Endpoint Protection Manager (SEPM) to 14.3 RU4 - the "operating system" variable is blank when viewing the report.  In addition, it is also missing in the export of the "computer status" log 

Cause

A minority of clients having incorrect operating system information which was overriding correct data in the database.

Environment

Release: 14.3 RU4

 

Resolution

This issue will be fixed in 14.3 RU5, Please upgrade to this version to take advantage of the fix.

If you are unable to upgrade, there is a workaround available, please open a support ticket and reference this document.

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