ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

NFA 21.2.8 - 21.2.10 ODataQueryBuilder login issue

book

Article ID: 239558

calendar_today

Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

After upgrading to NFA 21.2.8 you may notice that when you try to login to the ODataQueryBuilder, you are prompted with a NFA Single Sign-on page. While attempting to log on with a good username and password, it will provide no error and just reload the page:

For 21.2.10 after logging in you may see a different issue where it says loading but it never loads.

Cause

The SSO page was recently added to NFA 21.2.8 / 21.2.10 ODataQueryBuilder. A bug was introduced along with it.

Environment

Release : 21.2.8 & 21.2.10

Component : Network Flow Analysis

Resolution

1. Download the patch at the bottom of this doc.

2. Extract the patch on the NFA Console Server.

3. Follow the directions in the readme.txt. 

Additional Information

This will be resolved for NFA 21.2.12.

Attachments

NFA_21.2.10_PTF_002_1652452966854.zip get_app
NFA_21.2.8_PTF_004_1650644419096.zip get_app