Clarity MUX Undefined error found after DB refresh
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Clarity MUX Undefined error found after DB refresh
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Article ID: 239542
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Updated On: 07-08-2024
Products
Clarity PPM SaaSClarity PPM On Premise
Issue/Introduction
Post a DB Refresh activity from PROD to DEV there is an undefined error thrown over the modern UX project module. (PDM_URL/pm/#/projects)
The following error message is noticed in the app-ca.log.
ERROR 3022-21-17 02:10:02,671 [http-nio-8080-exec-14] pagebuilder.FilePageBuilder (clarity:admin:45351516__DBC4EB79-99AB-4FDF:PPM_REST_API) File "5118600" not found in path "/somepath/clarity/files/filestore/clarity/Files/118/005"
Environment
Release : Any Supported Release
Cause
DB Refresh activity done without migration of PROD filestore will be affecting the load of the project module.
Resolution
The DB refresh activity must be always done together with a migration of filestore.
Copy the filestore from Production to the non-production system to resolve this issue.
Make a note to take this additional step whenever a refresh is performed, in your operating procedures, going forward