Undefined error found after DB refresh

Products

• Clarity PPM SaaS

Issue/Introduction

Post a DB Refresh activity from PROD to DEV there is an undefined error thrown over the modern UX project module. (PDM_URL/pm/#/projects)

 

The following error message is noticed in the app-ca.log.

ERROR 3022-21-17 02:10:02,671 [http-nio-8080-exec-14] pagebuilder.FilePageBuilder (clarity:admin:45351516__DBC4EB79-99AB-4FDF:PPM_REST_API) File "5118600" not found in path "/somepath/clarity/files/filestore/clarity/Files/118/005"

Environment

Release : 16.0.1

Component : Clarity SAAS Operations Database Restore, Refresh, Backup

Cause

DB Refresh activity done without migration of PROD filestore was affecting the load of the project module.

Resolution

Redoing the DB refresh activity with a migration of filestore.