Clarity MUX Undefined error found after DB refresh

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Post a DB Refresh activity from PROD to DEV there is an undefined error thrown over the modern UX project module. (PDM_URL/pm/#/projects)

 

The following error message is noticed in the app-ca.log.

ERROR 3022-21-17 02:10:02,671 [http-nio-8080-exec-14] pagebuilder.FilePageBuilder (clarity:admin:45351516__DBC4EB79-99AB-4FDF:PPM_REST_API) File "5118600" not found in path "/somepath/clarity/files/filestore/clarity/Files/118/005"

Environment

Release : Any Supported Release

Cause

DB Refresh activity done without migration of PROD filestore will be affecting the load of the project module.

Resolution

• The DB refresh activity must be always done together with a migration of filestore. 
• Copy the filestore from Production to the non-production system to resolve this issue.
• Make a note to take this additional step whenever a refresh is performed, in your operating procedures, going forward