Undefined error found after DB refresh

Products

• Clarity PPM SaaS

Issue/Introduction

Post a DB Refresh activity from PROD to DEV there is an undefined error thrown over the modern UX project module. (PDM_URL/pm/#/projects)

 

The following error message is noticed in the app-ca.log.

ERROR 3022-21-17 02:10:02,671 [http-nio-8080-exec-14] pagebuilder.FilePageBuilder (clarity:admin:45351516__DBC4EB79-99AB-4FDF:PPM_REST_API) File "5118600" not found in path "/somepath/clarity/files/filestore/clarity/Files/118/005"

Cause

DB Refresh activity done without migration of PROD filestore was affecting the load of the project module.

Environment

Release : 16.0.1

Component : Clarity SAAS Operations Database Restore, Refresh, Backup

Resolution

Redoing the DB refresh activity with a migration of filestore.