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Export Rule Delimiter Corruption Issue with 12.1 Web Viewer Build 218

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Article ID: 239540

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Updated On:

Products

Output Management Web Viewer

Issue/Introduction

We detected after updating to Build 218 on 02/12/22. An internal user had created a rule using a Delimiter to sort the data when exporting a report. Pre-Build 218, it was working fine. After Build 218 was installed, the rule didn't work properly and got corrupted. When the user went to the Setup Column Details panel during export, a totally separate window opened that hung up the session. I had the user create a new rule with the same selections and the new rule worked. Has this been reported or was it a known issue?

Cause

Unknown - this cannot be reproduced at will.

Environment

Release : 12.1

Component : OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Resolution

This not something that was reported by other customers. The problem recurred once after it was bypassed by deleting the rule and then creating a new rule. The problem never recurred a third time and so the customer closed the case.