Spectrum OneClick users are not able to change their passwords

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

We have a Spectrum OneClick User that clicked on the Change Password link and changed their password. It stated the change was successful. However, when they tried to log in using the new password, it fails to authenticate.

If they login using their old password, it is successful.

Environment

Release : Spectrum 22.2.2 and below
Component : Spectrum OneClick

Resolution

This issue has been addressed in Spectrum 22.2.3 and above

Additional Information

As a work-around:

- Log into OneClick as a Super User

- Select the User model in the Users Tab

- Change the password in the Details tab