When we try to save a file to the local desktop using webapp, we are unable to, as there is no window popup that would allow you to save the file locally.
The operators do not have access to the OneClick server and cannot retrieve any files.
Functioning as Designed by the Webswing team
The webswing team who provides the webapp module has mentioned it is not possible to save files locally (the same way that OC thick client works) because Webapp is only running on the OneClick server while the OC thick client is running from the users desktop.
The files that are saved from Webapp can only be saved on the server in this location $SPECROOT/webtomcat/bin/anonym/upload/autoupload<datetimestamp>/<filename>