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"Hide IE11 Not Supported Banner" option does no longer work

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Article ID: 239450

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

When unchecked on 16.0.1, the "Hide IE11 Not Supported Banner " option does no longer produce a banner.

 

STEPS TO REPRODUCE:

  1. On 16.0.1, go to Administration - System Options
  2. Ensure "Hide IE11 Not Supported Banner " is unchecked
  3. Now log in with IE11 to Clarity Classic

 

Expected Results: A banner to display with message: Internet Explorer 11 is not supported. For the best experience, use a supported browser

Actual Results: No banner is displayed

Example of the expected banner:

Note: IE11 is no longer supported in Clarity 16.0.1 but the option remains in System Options, so it should be expected to work:

Environment

Release : 16.0, 16.0.1, 16.0.2

Resolution

This is DE64788, fixed in 16.0.3. The option "Hide IE11 Not Supported Banner" will be removed from System Options starting 16.0.3

Clarity 16.x does not support Internet Explorer, and IE11 is EOL on June 15 2022

It's recommended to inform the users in a communication on using alternate supported browsers such as Edge/Chrome

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