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Problem uninstall snmp connector


Article ID: 239437


Updated On:


CA Service Operations Insight (SOI)


a. tried to remove the connector from control panel, received the following message:

    -   Colud not find a valid Java virtual machined to load.

        You may need to reinstall a supported Java virtual machine.

b. installed jre and got the following error message:

    - Windows error 2 occurred while loading the Java VM

c. tried both jre-8u281 and jr-8u321 and got the same error 2 message


Release : 4.2

Component : Catalyst Connector for SNMP-Generic


Steps to resolved issue:


In the \SOI\ folder

Make a copy of the jre-32 folder and rename it to jre