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Problem uninstall snmp connector

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Article ID: 239437

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

a. tried to remove the connector from control panel, received the following message:

    -   Colud not find a valid Java virtual machined to load.

        You may need to reinstall a supported Java virtual machine.

b. installed jre and got the following error message:

    - Windows error 2 occurred while loading the Java VM

c. tried both jre-8u281 and jr-8u321 and got the same error 2 message

Environment

Release : 4.2

Component : Catalyst Connector for SNMP-Generic

Resolution

Steps to resolved issue:

 

In the \SOI\ folder

Make a copy of the jre-32 folder and rename it to jre