Symantec VIP partner\reseller child member account activation, deactivate, suspension, and delete requests

Products

• VIP Service

Issue/Introduction

How to change the status of partner or reseller member accounts

Resolution

The following table lists the statuses of a reseller or partner member account:

Status	Description
ACTIVE	The account has been approved and is in use by the associated organization.
PENDING	The account is pending approval by a VIP administrator in VIP Manager. If the account is not approved within 48 hours, contact Broadcom support.
REJECTED	The account was rejected during the enrollment process.
INACTIVE	The account is suspended/inactive and not invoiced. ACTIVE account can be set to INACTIVE (or vice-versa)
DELETED	The organization has been removed from the list of your VIP member accounts. An account must be set to INACTIVE before it can be DELETED.

Resellers and partners can modify account statuses and other account information using these methods:

1. Open a case with Broadcom support. Include your parent and the child member account names and jurisdiction hashes in the case details. (Additional Site ID details)
2. Use this request form if you don't know your Site ID or can't access the support portal. (Note: for non-technical requests)
3. Utilize the VIP account web service APIs within your organization.