CA Process Automation slow performance, and 100% CPU usage
Article ID: 239416
Updated On:
Products
Issue/Introduction
CA Process Automation 04.3.05.
The performance is slow, some changes aren't being saved by the instances, and the operators are taking a lot of time to process.
What we can see is that our server has a usage of 100% of CPU, but as soon as we shut down PAM, CPU resources come back to low usage 1%-5%.
We already checked DB performance: ok. And we already tuned PAM. I'm attaching log files, and config files that may help in diagnosis.
Environment
Release : 17.3
Component : SDM - PAM
Resolution
Stop the Orchestrator
Delete the activemq messages with the following query in database:
delete from Node0ACTIVEMQ_MSGS where CONTAINER='queue://ActiveMQ.DLQ'
Back up the following folders and then delete the contents:
audit
data
scripts
tmp
work
wrappers
(please note: delete the contents NOT delete the folders!)
Start the Orchestrator
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