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HNAS error: "No virus scan engines are available on [HOSTNAME]"
Article ID: 239407
Updated On:
Products
Protection Engine for NAS
Issue/Introduction
Hitachi NAS (HNAS) sends scan requests to Symantec Protection Engine (SPE) 8.2.x. HNAS records one or more log entries similar to the following:
7313 Severe 2022-04-11 15:12:22-04:00 1 No virus scan engines are available on []HOSTNAME_REMOVED_BY_AUTHOR] (ID=1).
Cause
Network aware components of Symantec Endpoint Protection (SEP) client or Symantec Endpoint Security (SES) agent are installed and adding latency to network connectivity.
Environment
Release : 8.2.2
Component :
Resolution
Re-install instance of SEP Agent, with only the core files and Threat Defense for Active Directory (TDAD) components.
Feedback
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