Smart Words on service point and xflow

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Smart word on service point 

Environment

Release : 17.3.x

Component : SDM - xFlow

Resolution

Smart words work fine on Xflow, please refer to the article

https://knowledge.broadcom.com/external/article?articleId=145054 

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Smart word to work on the Service Point 

Add  keywords in the Description field of an Incident Area as the example below.