Migration Xpress - Failed to load the IM Environments's Name and ID

Products

• CA Identity Manager

Issue/Introduction

When using the Migration Xpress tool for CA Identity Manager (Symantec IGA) to migrate from a 14.3 vApp to a 14.4 vApp, the process fails and the console window displays an error.

 

Caused by: java.lang.Exception: Failed to load the IM Environments's Name and ID from the null Managemnt Console: IM Environment Configuration from the Management Console: Failed to load IM Environments inormation from the Management Console. No Environments were found
        at com.ca.tools.im.analyzer.dto.ImManagementConsole.loadImEnvironments(ImManagementConsole.java:863) ~[classes!/:14.4.0]
        at com.ca.tools.im.analyzer.service.ImAnalyzerService.getImEnvEnvironments(ImAnalyzerService.java:213) ~[classes!/:14.4.0]
        at com.ca.tools.im.analyzer.controller.ImAnalyzerController.getImEnvEnvironments(ImAnalyzerController.java:374) ~[classes!/:14.4.0]
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_211]
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) ~[?:1.8.0_211]
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) ~[?:1.8.0_211]
        at java.lang.reflect.Method.invoke(Unknown Source) ~[?:1.8.0_211]
        at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:209) ~[spring-web-5.0.6.RELEASE.jar!/:5.0.6.RELEASE]
        at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:136) ~[spring-web-5.0.6.RELEASE.jar!/:5.0.6.RELEASE]
        at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:102) ~[spring-webmvc-5.0.6.RELEASE.jar!/:5.0.6.RELEASE]
        at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:877) ~[spring-webmvc-5.0.6.RELEASE.jar!/:5.0.6.RELEASE]
        at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:783) ~[spring-webmvc-5.0.6.RELEASE.jar!/:5.0.6.RELEASE]
        at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:87) ~[spring-webmvc-5.0.6.RELEASE.jar!/:5.0.6.RELEASE]
        at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:991) ~[spring-webmvc-5.0.6.RELEASE.jar!/:5.0.6.RELEASE]
        at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:925) ~[spring-webmvc-5.0.6.RELEASE.jar!/:5.0.6.RELEASE]
        at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:974) ~[spring-webmvc-5.0.6.RELEASE.jar!/:5.0.6.RELEASE]
        ... 83 more
Caused by: java.lang.Exception: IM Environment Configuration from the Management Console: Failed to load IM Environments inormation from the Management Console. No Environments were found
        at com.ca.tools.im.analyzer.dto.ImManagementConsole.loadImEnvironmentsFromManagementConsole(ImManagementConsole.java:909) ~[classes!/:14.4.0]
        at com.ca.tools.im.analyzer.dto.ImManagementConsole.loadImEnvironments(ImManagementConsole.java:861) ~[classes!/:14.4.0]
        at com.ca.tools.im.analyzer.service.ImAnalyzerService.getImEnvEnvironments(ImAnalyzerService.java:213) ~[classes!/:14.4.0]
        at com.ca.tools.im.analyzer.controller.ImAnalyzerController.getImEnvEnvironments(ImAnalyzerController.java:374) ~[classes!/:14.4.0]
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_211]
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) ~[?:1.8.0_211]
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) ~[?:1.8.0_211]
        at java.lang.reflect.Method.invoke(Unknown Source) ~[?:1.8.0_211]
        at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:209) ~[spring-web-5.0.6.RELEASE.jar!/:5.0.6.RELEASE]
        at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:136) ~[spring-web-5.0.6.RELEASE.jar!/:5.0.6.RELEASE]
        at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:102) ~[spring-webmvc-5.0.6.RELEASE.jar!/:5.0.6.RELEASE]
        at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:877) ~[spring-webmvc-5.0.6.RELEASE.jar!/:5.0.6.RELEASE]
        at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:783) ~[spring-webmvc-5.0.6.RELEASE.jar!/:5.0.6.RELEASE]
        at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:87) ~[spring-webmvc-5.0.6.RELEASE.jar!/:5.0.6.RELEASE]
        at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:991) ~[spring-webmvc-5.0.6.RELEASE.jar!/:5.0.6.RELEASE]
        at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:925) ~[spring-webmvc-5.0.6.RELEASE.jar!/:5.0.6.RELEASE]
        at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:974) ~[spring-webmvc-5.0.6.RELEASE.jar!/:5.0.6.RELEASE]
        ... 83 more

Environment

Release : 14.4

Component : Identity Suite

Resolution

The problem occurs if the wrong version is selected.  Ensure that the correct IM Source is chosen from the dropdown, in this scenario, "14.2 or higher" (see example below)