Roadmap Import and Sync Performance

Products

• Clarity PPM On Premise

Issue/Introduction

Why does the Roadmap import and sync attributes appear to take a long time, even if only one small investment?

 

Environment

Release : 15.9.3

Component : Clarity MUX UI Usability

Cause

When you click on Import or Sync this actually invokes a background job.

The time it takes to actually invoke the bg server and start the job is what takes the time. 

Once you select import it requests a job to be scheduled as immediately.

Immediately depends on  several factors.

The server may need to wake up, it may need to wait till there is enough 'bandwidth' on the server to handle the request, amongst other reasons.

You may have seen this on other jobs you schedule immediately.  Not all kick off immediately.

 

 

Resolution

View the job RDM_ITEMS_IMPORT in Reports and Jobs.

You will see the actual time it takes to do the sync.