Error: "An error has occurred during uploading files to server. Check server logs for details."

Products

• Software Management Solution

Issue/Introduction

During an upload of software package files the SMP Console displays the error: "An error has occurred during uploading files to server. Check server logs for details."

Server logs shows the error: "The process cannot access the file because it is being used by another process."

Checked Computer Management for 'Open Files' but none were listed. Windows Event Viewer logs gave no clues

Environment

ITMS 8.x

Cause

The cause in at least one instance of this issue was antivirus blocking the upload. It was found during the upload that AV would scan the file effectively keeping it open while SMP was attempting to import

Resolution

Disable antivirus or set appropriate exclusions for the source and destination of the Software product upload.