Error: Failed in SetServiceCredential setting 'AltirisSupportService' service to use 'User\ID'. ---> Altiris.NS.Exceptions.AeXException: Failed to OpenService. Error=80070424
Article ID: 239334
Updated On: 01-08-2025
Products
Issue/Introduction
When upgrading ITMS or Configuring ITMS it fails with the error:
Log shows the following error:
ConfigureNS - task_Completed(): Configuration Task Configuring services... Failed: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> Altiris.NS.Exceptions.SetIdentityException: Failed in SetServiceCredential setting 'AltirisSupportService' service to use 'UserID\Server'. ---> Altiris.NS.Exceptions.AeXException: Failed to OpenService. Error=80070424.
Environment
ITMS 8.x
Cause
- Altiris Services are not running
- You are not logged in with Service Account/AppID and the Symantec Installation Manager is not running as admin.
Resolution
Make sure any operations involving configure type activities, such as upgrades, reconfigurations, or solution installs are run while logged in as the AppID or service account, and SIM needs to be run with right-click and use the 'Run as administrator" option.
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