Spectrum Integration with CA Service Desk - User Spectrum not configured or Web Service is not available

Products

• CA Spectrum

Issue/Introduction

When trying to configure the 'Service Desk Configuration' settings in OneClick for CA Service Desk the following error is returned.
   
    "User Spectrum not configured or Web Service is not available"

Environment

Release : 20.2, 21.2

Component : Spectrum OneClick

Cause

The Service Desk user did not have 'Allow External Authentication' set to Yes causing the failure.

Resolution

In CA Service Desk Manager


- Login to the web interface

- Select   Administration ~~> Security and Role Management  ~~> Access Types  AND open the access type

- On the  'Access Type Detail' page, click on 'Web Authentication' and you will see this field

- Click on 'Edit' button and then check the  "Allow External Authentication" option