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Spectrum Integration with CA Service Desk - User Spectrum not configured or Web Service is not available

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Article ID: 239331

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Updated On:

Products

CA Spectrum

Issue/Introduction


When trying to configure the 'Service Desk Configuration' settings in OneClick for CA Service Desk the following error is returned.
   
    "User Spectrum not configured or Web Service is not available"

Cause


The Service Desk user did not have 'Allow External Authentication' set to Yes causing the failure.

Environment

Release : 20.2, 21.2

Component : Spectrum OneClick

Resolution


In CA Service Desk Manager


- Login to the web interface

- Select   Administration ~~> Security and Role Management  ~~> Access Types  AND open the access type

- On the  'Access Type Detail' page, click on 'Web Authentication' and you will see this field



- Click on 'Edit' button and then check the  "Allow External Authentication" option

 

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