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Dashboard not showing any new data after Data Aggregator rebuild

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Article ID: 239312

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Updated On:

Products

CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

Reported this morning that Dashboard Daily IP Network Ops has not been working for last week. When I went back 30 days shows a week ago was the last time anything showed up. There are Events for specific devices selected.  Not sure how to verify if there is an issue on a device that is not showing up on report or if there are just no issues. The report usually has some issue daily when they look at it. 

The Group the report is based on is missing all expected items that should be members.

The View(s) at issue are missing metric configuration. We are unable to select the correct Metric Family to reconfigure the View(s).

Cause

Custom Vendor Certification files were not placed back on the Data Aggregator after it was recently rebuilt.

Environment

All supported DX NetOps Performance Management releases

Resolution

Ensure all custom Certification files are placed in their respective custom directories after a Data Aggregator is rebuilt.

Restore the Data Aggregator