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Errors when installing AutoSys agent on RHEL8

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Article ID: 239306

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

When installing the AutoSys agent on RHEL8 I'm getting this:

Encountered below warnings during installation:
[CAUAJM_W_116414] Unable to install or upgrade the "WA_AGENT" agent. The agent
installer return code is "255".
[CAUAJM_W_105001] Unable to start the "waae_agent-WA_AGENT" service.

The service looks like this:

[[email protected] ~]# LC_CTYPE=C systemctl status waae_agent-WA_AGENT.service
* waae_agent-WA_AGENT.service - LSB: Workload Automation System Agent
   Loaded: loaded (/etc/rc.d/init.d/waae_agent-WA_AGENT; generated)
   Active: failed (Result: exit-code) since Fri 2022-03-25 11:39:28 GMT; 20min ago
     Docs: man:systemd-sysv-generator(8)
  Process: 45844 ExecStart=/etc/rc.d/init.d/waae_agent-WA_AGENT start (code=exited, status=127)

systemd[1]: Starting LSB: Workload Automation System Agent...
waae_agent-WA_AGENT[45844]: /opt/CA/SharedComponents/Csam/SockAdapter/scripts/csamsetlibpath.sh: line 2: /opt/CA/SharedComponents/Csam/SockAdapter/scripts/csamgetarch: Permission denied
waae_agent-WA_AGENT[45844]: WAAE Agent (WA_AGENT) /etc/rc.d/init.d/waae_agent-WA_AGENT: line 142: ./cybAgent: No such file or directory
waae_agent-WA_AGENT[45844]: [FAILED]
systemd[1]: waae_agent-WA_AGENT.service: Control process exited, code=exited status=127
systemd[1]: waae_agent-WA_AGENT.service: Failed with result 'exit-code'.
systemd[1]: Failed to start LSB: Workload Automation System Agent.

The log has some really strange permission errors - strange mainly because there are no restrictions on the files it's complaining about.

Environment

Release : R12

Component : System Agent Autosys

Resolution

Identified that issue is related to Disk Space is not enough

This installation requires 524.10 MB of free disk space, but there are only
308.30 MB available at:

   /opt/CA/WorkloadAutomationAE/SystemAgent/WA_AGENT

- Solution is to Increase Disk Space for /opt