ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Unable to see report in Identity Portal

book

Article ID: 239301

calendar_today

Updated On:

Products

CA Identity Suite CA Identity Portal

Issue/Introduction

We have IP14.4CP1 deployed on Windows2016. We are trying to browse reports from IP and we get error Error Message:


There was an error on the server. Try again or contact site administrators. (Error UID: 87894202-5065-4f5d-8461-4cd0a230cd6f)

The logs shows the following:

2022-03-30 14:07:33,690 DEBUG [ims.ui.ConsolePageFilter] (default task-18) exit=/iam/im/ws/gov/portal/reports/url/ADSuspendedUsersReport
2022-03-30 14:07:35,157 ERROR [com.ca.ims.jasperreporting.JasperUtils] (default task-18) Could not able to update the ds. Exception details are com.ca.ims.jasperreporting.JasperException: Update of datasource was not successful
2022-03-30 14:07:35,157 ERROR [com.ca.ims.jasperreporting.JasperUtils] (default task-18) Error in JasperUtils.updateCurrentDS() {"message":"Access is denied","errorCode":"access.denied"}
2022-03-30 14:07:35,157 ERROR [com.netegrity.webapp.page.reporting.pages.JasperReportTabPage] (default task-18) Ignoring the exception on update datasource com.ca.ims.jasperreporting.JasperException: Update of datasource was not successful and moving on 

Cause

Incorrect reporting configuration.

Resolution

There was an extra "/" in the report server URL in the report server connection screen.