search cancel

Can offline SDM be used to search and see Knowledge articles

book

Article ID: 239286

calendar_today

Updated On:

Products

CA Service Desk Manager

Issue/Introduction

 

We are considering setting up an offline SDM (Offline Reporting through Microsoft SQL Server Database Replication (broadcom.com)

 

Is it possible to use the SDM UI on that offline SDM, and consume(read-only) KB articles? It would only be in case of the production SDM goes down, and for certain people to log in and see existing KBs. No updates etc will be done. 

 

 

Environment

Release : 17.3

Component : SDM - Other

Resolution

"Offline Reporting through Microsoft SQL Server Database Replicationwill be helpful for replica only database tables and "this is only designed for jasper reports". But KB articles mean not only table information and will have multiple things (i.e. attachments, normal content, screenshots, files, etc.). So it is not possible for offline SDM to be used to search and see Knowledge articles.