ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

JCS Connector Server Add failed: code 52

book

Article ID: 239278

calendar_today

Updated On:

Products

CA Identity Suite CA Identity Manager

Issue/Introduction

We are using Broadcom IM (CA Identity Manager) 14.4 installed on Windows server 2012 R2 and have an issue with JCS (Java Connector Server) affecting a custom AD endpoint.  We are not able to explore / update accounts on this AD (Active Directory) endpoint.  Error "Connector Server Add Failed: code 52 (Unavailable)" is returned.

the SSL certificate is installed on JCS and is valid.

 

Cause

3rd Party Issue.

Environment

Release : 14.4

Component : Identity Manager Connector Server

Resolution

The issue was resolved by disabling the SSLv2Hello in the java.security file.

This configuration is not taken into account by the java version (1.8.183) so it was downgraded to Java jre (1.8.112) and changing the JCS conf to use this new java version allowed the system to work as expected.

Attachments

Powered by Wolken Software