JCS Connector Server Add failed: code 52

Products

• CA Identity Suite
• CA Identity Manager

Issue/Introduction

We are using Broadcom IM (CA Identity Manager) 14.4 installed on Windows server 2012 R2 and have an issue with JCS (Java Connector Server) affecting a custom AD endpoint.  We are not able to explore / update accounts on this AD (Active Directory) endpoint.  Error "Connector Server Add Failed: code 52 (Unavailable)" is returned.

the SSL certificate is installed on JCS and is valid.

 

Environment

Release : 14.4

Component : Identity Manager Connector Server

Cause

3rd Party Issue.

Resolution

The issue was resolved by disabling the SSLv2Hello in the java.security file.

This configuration is not taken into account by the java version (1.8.183) so it was downgraded to Java jre (1.8.112) and changing the JCS conf to use this new java version allowed the system to work as expected.