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JCS Connector Server Add failed: code 52


Article ID: 239278


Updated On:


CA Identity Suite CA Identity Manager


We are using Broadcom IM (CA Identity Manager) 14.4 installed on Windows server 2012 R2 and have an issue with JCS (Java Connector Server) affecting a custom AD endpoint.  We are not able to explore / update accounts on this AD (Active Directory) endpoint.  Error "Connector Server Add Failed: code 52 (Unavailable)" is returned.

the SSL certificate is installed on JCS and is valid.



3rd Party Issue.


Release : 14.4

Component : Identity Manager Connector Server


The issue was resolved by disabling the SSLv2Hello in the file.

This configuration is not taken into account by the java version (1.8.183) so it was downgraded to Java jre (1.8.112) and changing the JCS conf to use this new java version allowed the system to work as expected.