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UIM 20.4 - adminconsole: login failed


Article ID: 239270


Updated On:


DX Unified Infrastructure Management (Nimsoft / UIM)


I'm trying to log in to adminconsoleapp in UIM 20.4 and I get an error as below:

unable to Sign in. The user name or password is incorrect



Apr 12 07:43:15:022 ERROR [http-nio-80-exec-7, com.nimsoft.nimbus.probe.service.wasp.auth.LoginModule] login() User 'adminc' login failed. login failed
Apr 12 07:43:15:023 ERROR [http-nio-80-exec-7, com.nimsoft.nimbus.probe.service.wasp.auth.operations.AuthenticationOperations] Login failed for adminc: User 'adminc' login failed. login failed

My bus user has a special character “&” in the password.


•  The same user with the same password can log into adminconsole and OC in UIM 20.3.x

•  The same user can log into Operator Console in UIM 20.4/ 20.4CU1


There is a defect: DE528210 


Release : UIM 20.4 / 20.4 CU1

Component :


The Hotfix: fixes the issue. 

Download the fix from Hotfix Index

Or log a new case and request UIM Support to provide a copy of the fix. 


Additional Information


Until this issue is fixed, log into adminconsole with a user that does not contain a special character.

Rest your password.