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Endppoint security Client won't honor Full scan retry when the origanl schedule is missed

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Article ID: 239265

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Updated On:

Products

Endpoint Security

Issue/Introduction

You configured a weekly full scan to run each Monday i.e at 10:00 AM, with a retry interval of 3 days if the original scan is missed.

You notice few machines misses a scan and pushes to a next week.

 

Cause

If a machine missed a scan for example the machine was off Monday or the machine got started at 10:30 AM so post the scan schedule. the retry scan with SES has a defect

where a Registry everytime when SMC/machine reboots  is set to time(null). Resulting in Schedule time to shift to future than now and miss the scan even if it is in time window.

 

 

Resolution

Broadcom Engineering working into resolving this issue, we will update this article once a solution becomes available.

 

Additional Information

CRE-9149