Telemetry Job Failure "Connection timed out"

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

The "POPULATE_USAGE_ANALYTICS_JOB" fails and produces the following error in the bg-ca.log:

ERROR 3200-21-54 23:31:27,438 [Dispatch TELEMETRY_JOB : bg@bgserver (tenant=clarity)] analytics.AnalyticsClient (clarity:admin:16405164__-4C96-8845-5015B3642E79:TELEMETRY_JOB) Error Sending Data to Segment
java.net.ConnectException: Connection timed out: connect

Cause

Internet inaccessibility to the server.

Resolution

• Since the internet is inaccessible from the server where Clarity application is deployed, this is an expected error message
• Depending on the organizational security policy, make a decision as to whether internet access can be allowed or not.