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Telemetry Job Failure

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Article ID: 239190

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

The "POPULATE_USAGE_ANALYTICS_JOB" fails and produces the following error in the bg-ca.log:

ERROR 3200-21-54 23:31:27,438 [Dispatch TELEMETRY_JOB : [email protected] (tenant=clarity)] analytics.AnalyticsClient (clarity:admin:16405164__-4C96-8845-5015B3642E79:TELEMETRY_JOB) Error Sending Data to Segment
java.net.ConnectException: Connection timed out: connect

Cause

Internet inaccessibility to the server.

Environment

Version: 15.9.3

Resolution

Since the internet is inaccessible from the server where Clarity application is deployed, this is an expected error message. Depending on the organizational security policy, make a decision as to whether internet access can be allowed or not.