login to JAWS server failed due to JAWS server initializing or incorrect credential, trying again

Products

• Automic Automation Intelligence

Issue/Introduction

AAI JAWS version: 6.4.1-2 

In jaws.log file we see following messages repeated

 Line 18400: 2022-02-22 16:25:50,719 INFO  [JawsRestApiCaller] login to JAWS server failed due to JAWS server initializing or incorrect credential, trying again
 Line 18716: 2022-02-22 16:32:14,552 INFO  [JawsRestApiCaller] login to JAWS server failed due to JAWS server initializing or incorrect credential, trying again
 Line 18760: 2022-02-22 16:37:37,773 INFO  [JawsRestApiCaller] login to JAWS server failed due to JAWS server initializing or incorrect credential, trying again
 Line 18806: 2022-02-22 16:42:51,894 INFO  [JawsRestApiCaller] login to JAWS server failed due to JAWS server initializing or incorrect credential, trying again

'admin' userid exists

Server.log will show the following 24 hours after either changing the admin password or upgrading from a 5.x release.

 

ERROR [org.jboss.as.controller.OperationContextImpl] WFLYCTL0348: Timeout after [86400] seconds waiting for service container stability. Operation will roll back. Step that first updated the service container was 'add' at address '[
    ("core-service" => "management"),

Environment

Release : 6.4.1-2

Component : AUTOMIC AUTOMATION INTELLIGENCE ENGINE

Resolution

servicePass parameter and the admin password are out of sync.

Change the admin password to something by going to File -> Change Password from the thick client while logged in as admin

Or if logged in as another user with admin rights, edit the admin password form the Admin->User Management section.

 

Then open the configuration tool, go to Parameters->Hidden Parameters->Show Hidden Parameters.

Enter "servicePass" and enter the password you just changed the admin password to.