LiveUpdate Administrator download fails at 95 percent

Products

• Endpoint Protection

Issue/Introduction

When a download job runs, it fails with the error message "Reason for failure: File(s) are corrupted."

 

 

 

Cause

There is a corrupted file in either the downloads folder or the temporary folder used for definition processing.

Resolution

Delete the contents of the Temporary and Downloads folder (by default, C:\TempDownload and C:\ProgramData\Symantec\LiveUpdate Administrator\Downloads\) and then re-run the download job manually or let it run normally on its next scheduled run.

Additional Information

Some sample errors from the LUA application logs:

 

2022-04-05 05:18:52,611 [pool-3-thread-8] ERROR handler.RequestHandler [] - Found failed status for file thread: thread result: CORRUPT payload state: CREATED
2022-04-05 05:18:52,611 [pool-3-thread-8] ERROR handler.RequestHandler [] - java.lang.Exception: Download of update not completed

2022-04-05 02:20:01,328 [DownloadTriggerThread50074] INFO  download.DownloadManager [] - Update : 1649104318jtun_splsdstcp220330006.7z found corrupt in repository

2022-04-05 03:02:03,570 [DownloadTriggerThread50074] ERROR download.ValidateDownloadHelper [] - 2 Package is not trusted, its calculated GRD is not the same as GRD from fileC:\ProgramData\Symantec\LiveUpdate Administrator\Downloads\1649104318jtun_splsdstcp220401020.7z
2022-04-05 03:02:03,570 [DownloadTriggerThread50074] ERROR download.ValidateDownloadHelper [] - Following error code is received in verifying the package: 235