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Cannot login Error 404 on index.jsp JVMCFRE003 Bad Major Version Web Viewer 12.1

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Article ID: 239150

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Updated On:

Products

Output Management Web Viewer

Issue/Introduction

Cannot log in after applying build 218 Get 404 error on index.jsp

Cause

catalina.sh was pointing to Java 1.7 even though Java 1.8 was installed

Environment

Release : 12.1

Component : OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Resolution

catalina.sh had JRE_HOME pointing to 1.7. With Tomcat 8.5.4.  Updated to point to Java 1.8