Login to 21.0 AWI shows "Logon error: Access denied"

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation

Issue/Introduction

21.0 AWI shows just "Logon error: Access denied" when REST or JWP are not up and running.

Investigation:
Check PWP log for error like:
20220302/142006.854 - U00003236 WP: 4 DWP: 0 NSP: 0 CP: 0 JWP: 1 JCP: 1 REST: 0
20220302/142006.856 - U00003201 Logon error: System not fully available. Contact your administrator.
20220302/142006.954 - U00011800 Disconnect User: Cannot find user '*CP001#00000002' in the table AKT-USER.

 

Steps to reproduce:

1) Start up a 21.0 system
2) Login to a non-0 client
3) Logout
4) Stop the REST process or JWP process or both
5) Attempt to login to the non-0 client again

Expected behavior:
An error message that is like when a JCP is not running (No connection to the following CPs could be established) that explains that no REST and/or JWP process is running

Actual behavior:
AWI shows: Logon error: Access denied
PWP log shows:

20220302/142006.854 - U00003236 WP: 4 DWP: 0 NSP: 0 CP: 0 JWP: 1 JCP: 1 REST: 0
20220302/142006.856 - U00003201 Logon error: System not fully available. Contact your administrator.
20220302/142006.954 - U00011800 Disconnect User: Cannot find user '*CP001#00000002' in the table AKT-USER.

Impact: The "Access denied" message is confusing as the problem is that a process that is down, not that one there's a problem with their user

Environment

Release : 21.0.2

Component : AUTOMATION ENGINE

Resolution

Make sure that the JWP and REST process are all up and running.