Symantec Endpoint Protection (SEP) Linux Agent fails to download content when running LiveUpdate connected to a Symantec Endpoint Protection Manager (SEPM) Reverse Proxy. In the lux.log, LiveUpdate generated the Transport Return Message: "FAIL - file not found" with a Transport Return Code of 0x80010732.
Example from Lux.log (/opt/Symantec/sdcssagent/AMD/sef/Logs/lux.log)
……
11:45:06.788525 [Server Selection - START]
11:45:06.791989 Result Code: 0x80010830
11:45:06.792013 Result Message: FAIL - failed to select server
11:45:06.792034 [Server - START]
11:45:06.792053 Host ID: {7007012E-74AA-45E5-A6D2-82EF7A14F59B}
11:45:06.792067 Status Code: 1
11:45:06.792081 Status Message: Server was not selected
11:45:06.792097 Transport Return Code: 0x80010732
11:45:06.792111 Transport Return Message: FAIL - file not found
11:45:06.792124 Protocol: HTTP
11:45:06.792138 Hostname: xxx.xxx.xxx.xxx (IP address)
11:45:06.792151 Port: 8014
11:45:06.792164 Path:
11:45:06.792178 Proxy ID: {00000000-0000-0000-0000-000000000000}
11:45:06.792191 Proxy Bypass: false
11:45:06.792204 [Server - END]
11:45:06.792219 Used proxy list was empty
11:45:06.792232 [Server Selection - END]
……….
Release: 14.3.x
The Liveupdate Policy for the Linux Client is missing the complete URL path (/luproxy) to the SEPM Reverse Proxy. If /luproxy is missing from the path, it will be evident in the lux.log as the path will be blank.
Update your LiveUpdate policy for Mac and Linux clients for your desired groups.
Note:
Enabling Mac and Linux clients to download LiveUpdate content using the Apache web server as a reverse proxy
https://knowledge.broadcom.com/external/article/181483
Reverse proxy does not use Endpoint Protection Manager's proxy settings
https://knowledge.broadcom.com/external/article/162038/