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Masking job stuck, getting Access Denied in the logs


Article ID: 239110


Updated On:


CA Test Data Manager (Data Finder / Grid Tools)


when I try to run a masking job, it gets stuck and doesn't write anything. Database is a SQL server and the TDM user is db owner.

here is the error logs we see 

2022-04-08 16:47:20.688 SQLSERVERJDBC.LOG (Access is denied) SQLSERVERJDBC.LOG (Access is denied)
 at Method)
 at com.grid_tools.products.datamasker.db.connection.SQLServerDriverConnectionProcessor.getConnection(
 at com.grid_tools.products.datamasker.DBUtils.performLogon(
 at com.grid_tools.products.datamasker.DBUtils.<init>(
 at com.grid_tools.products.datamasker.DBUtils.<init>(
 at com.grid_tools.products.datamasker.masking.dbmasking.DBMasker.doDBMasking(
 at com.grid_tools.products.datamasker.Datamasker.main(


 user access privileges for file creation or writing to a specific location. 


Release : 4.9

Component :


This issue might be caused by user access privileges for file creation or writing to a specific location.  please check permissions for the following location

C:\Program Files\Grid-Tools\FastDataMasker\SQLSERVERJDBC.LOG   or the location where FDM is installed.