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Unable to load summary data on Event Scenario set drillthrough

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Article ID: 239103

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Updated On:

Products

Information Centric Analytics

Issue/Introduction

The following error message is displayed under the Summary tab when attempting to drillthrough the results of an Event Scenario set definition in the Analyzer:

Error
Unable to load summary data

The following error is displayed when selecting the Details tab:

Request Failed
Your request failed. Click 'OK' to close this window or 'Refresh' to refresh the page. Try again or contact the site administrator
Error ID: nnnnnn

Cause

When creating an Event Scenario, the fields Domain and Domain List are only supported as Detail Display Types for DIM incidents. Due to a defect, however, these values are presented to the user in the Detail Display Type drop-down when creating an event scenario pointing to a non-DIM saved search. If selected, drillthrough fails due to the missing column.

Environment

Release : 6.5.4

Component : Event Scenarios

Resolution

Remove the unsupported fields 'Domain' or 'DomainList' from the Detail Display Type for the event scenario(s) in question. These fields are currently exposed for use when creating an event scenario based on Authentication, Web Activity, or Endpoint events but should not be. This defect will be addressed in the next release of ICA.