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DX SaaS - NodeJS agents are not reporting correctly

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Article ID: 239097

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Updated On:

Products

CA Application Performance Management SaaS

Issue/Introduction

Since the outage this afternoon, the NodeJS agents are not connecting correctly to APM.  This is happening on both our prod and nonprod tenants.

It was working fine until this afternoon.

The NodeJS agents report to our on-premise NodeJS collector and the collector sends to DXI using a cloud proxy. 

Prod and Non-Prod use different collectors and Cloud proxies and neither works.

Tried restarting on-premise  Collector and Cloud proxy.

 

Cause

Due to an Infrastructure issue at backend - DX SaaS Platform.

Environment

Release : SAAS

Component : Integration with APM

Resolution

SaaS Team worked with the Platform team and resolved the issue.