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DX SaaS - NodeJS agents are not reporting correctly
Article ID: 239097
Updated On:
Products
CA Application Performance Management SaaS
Issue/Introduction
Since the outage this afternoon, the NodeJS agents are not connecting correctly to APM. This is happening on both our prod and nonprod tenants.
It was working fine until this afternoon.
The NodeJS agents report to our on-premise NodeJS collector and the collector sends to DXI using a cloud proxy.
Prod and Non-Prod use different collectors and Cloud proxies and neither works.
Tried restarting on-premise Collector and Cloud proxy.
Cause
Due to an Infrastructure issue at backend - DX SaaS Platform.
Environment
Release : SAAS
Component : Integration with APM
Resolution
SaaS Team worked with the Platform team and resolved the issue.
Feedback
Yes
No
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