"Options" section ("Options" pane) is missing under "Software Delivery" tab. Due to that, we are unable to see the below options:
"Show Scheduled task"
"Show internal task"
"Show Expire packages"
ITMS 8.5, 8.6
"ShowOptions" value in the registry was set to 0
1. Please verify "ShowOptions" value in the registry:
If it is set to 0 then change it to 1 ( 0 means disable and 1 means enable )
2. After making above changes in registry need to restart the Symantec Management Agent Service to close the Symantec Management GUI and open it again
You will be able to see the options
This "Options" section / pane is controlled by a Targeted Agent Setting Policy. Check that "Show software delivery options on the Symantec Management Agent" settings is turned on on the proper policy:
"How to manually hide/unhide the Software Delivery Options sidebar on the Altiris Agent" (KB 178719)