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Options Section is missing under Software Delivery tab

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Article ID: 239067

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Updated On:

Products

Client Management Suite IT Management Suite

Issue/Introduction

"Options" section ("Options" pane) is missing under "Software Delivery" tab. Due to that, we are unable to see the below options:

"Show Scheduled task"

"Show internal task"

"Show Expire packages"

Cause

"ShowOptions" value in the registry was set to 0 

Environment

ITMS 8.5, 8.6

Resolution

1. Please verify "ShowOptions" value in the registry:

  1. Run regedit on the desired machine
  2. Find the key HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\Software Delivery
  3. Edit the 'ShowOptions' DWORD and change the value.

If it is set to 0 then change it to 1  ( 0 means disable and 1 means enable ) 

2. After making above changes in registry need  to restart the Symantec Management Agent Service to close the Symantec Management GUI and open it again 

You will be able to see the options 

This "Options" section / pane is controlled by a Targeted Agent Setting Policy. Check that "Show software delivery options on the Symantec Management Agent" settings is turned on on the proper policy:

Additional Information

"How to manually hide/unhide the Software Delivery Options sidebar on the Altiris Agent" (KB 178719)

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