How to reset the password for Email Security.cloud users
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How to reset the password for Email Security.cloud users
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Article ID: 239064
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Updated On: 02-18-2025
Products
Email Security.cloud
Issue/Introduction
This article provides step-by-step instructions on how to reset the password using the self-service recovery options.
Environment
Email Security.cloud
Resolution
1. Service account is the old type of ClientNet account, an admin on the customer side can help the user via performing local reset of the password in ClientNet. Or the user themselves via the process below:
Go to https://identity.symanteccloud.com/
Click "Having trouble logging in?"
You will be presented with three options—select "Reset your password."
Enter your Username.
A password reset link will be sent to your linked email address.
Click the reset link, answer the security questions, and set a new password.
2. Portal user is the Symantec account on broadcom.com, this reset method requires the email address linked to the user (email address is the username).