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Total project Count on Milestones - Why is the project count different between the Plan > Timeboxes and Milestone detail page

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Article ID: 239063

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Updated On:

Products

CA Agile Central SaaS (Rally)

Issue/Introduction

The Total Milestone Count on the Plan > Timeboxes page differs from the Project count on the Milestone's detail page. For example, on the timeboxes page it displays 12, but on the detail page it displays 10. Why is there a difference. 

Cause

The difference is caused by what projects the user can view and can also occur when the milestone is attached to any closed projects.

Resolution

Your permissions level determines which milestones you can see. Subscription administrators can see all milestones, regardless of the project. However, workspace and project administrators are limited to viewing milestones that are associated with projects that they have permission to see. If a milestone is associated with multiple projects, and you do not have access to all of those projects, you are unable to edit the project field for that milestone. Additionally the Total Project Count includes closed projects and the Projects Count only counts open projects.

Additional Information

You can find additional information in the help article below:

https://ca-broadcomcsm.wolkenservicedesk.com/wolken/esd/knowledgebase_search?articleId=238320