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WSSNS Service Unavailable error message
Article ID: 239044
Updated On:
Products
Web Security Service - WSS
Issue/Introduction
Users received a popup message stating that the WSSNS Service Unavailable
Cause
If three successive attempts to contact the WSS Block Notification Service fail, a notification will be displayed to the user with the title "WSSNS Service Unavailable".
Environment
- Web Security Service
- Notification Service
- WSS Agent
Resolution
Any further connections to the WSS Block Notification Service will not be attempted until a reconnection to WSS Service is made (Network Change, Restart, Manual Reconnect).
Make sure to allow connection to ep.threatpulse.net:80.
If the issue persists, gather a Symdiag while reproducing the problem. Provide the output file to Support when opening a case via the Broadcom Support Portal
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