WSSNS Service Unavailable error message

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

Users received a popup message stating that the WSSNS Service Unavailable

Environment

• Web Security Service
• Notification Service
• WSS Agent

Cause

If three successive attempts to contact the WSS Block Notification Service fail, a notification will be displayed to the user with the title "WSSNS Service Unavailable".  

 

Resolution

Any further connections to the WSS Block Notification Service will not be attempted until a reconnection to WSS Service is made (Network Change, Restart, Manual Reconnect).

Make sure to allow connection to ep.threatpulse.net:80.

If the issue persists, gather a Symdiag while reproducing the problem. Provide the output file to Support when opening a case via the Broadcom Support Portal

SymDiag Application For WSS Agent on Windows

Debugging Script for WSS Agent on Mac Systems