File trigger job on R12 Windows agent is not going to success even though file is in the path it is watching (job stays in RUNNING)

Products

• CA Workload Automation AE

Issue/Introduction

An r12 Agent on Windows 2019 is being used for a file watcher job, trying to watch a file on a mapped drive.  Job starts, runs but stays in Running (after adding: filemonplugin.runexternal=true  and oscomponent.restoredrives=true to agentparm.txt file and restart of agent)

insert_job: ft_test__zdrive
job_type: FT
machine: windows-agent
owner: [email protected]
watch_file: "z:\foo.txt"
watch_file_type: CREATE
watch_file_recursive: false
watch_no_change: 1
watch_file_change_type: SIZE

Environment

Release : 12.0

Component : Workload Automation System Agent

Cause

UNC paths are recommended rather than using mapped drives

 

Resolution

insert_job: ft_test__zdrive
job_type: FT
machine: windows-agent
owner: [email protected]
watch_file: "\\UNC-share-on-agent\share-name\foo.txt"
watch_file_type: CREATE
watch_file_recursive: false
watch_no_change: 1
watch_file_change_type: SIZE

 

It may also be required to use an additional option on the jobs in some cases:

watch_file_win_user: [email protected]

Additional Information

https://knowledge.broadcom.com/external/article?articleId=237983