Symantec Endpoint Protection (SEP) Linux Agent fails to download new content when running LiveUpdate. The Server is successfully selected, but the download fails with a result code of 0x80010731.
Example from Lux.log (/opt/Symantec/sdcssagent/AMD/sef/Logs/lux.log)
14:09:56.558664 [Session Results - START]
14:09:56.558737 Session Result Code: 0x00010000
14:09:56.558768 Session Result Message: OK
14:09:56.558801 [Component Result - START]
14:09:56.558828 Component ID: {9F634534-BAF4-444B-B823-F14C1C80A8FD}
14:09:56.558855 Display Name: Virus and Spyware Definitions for Linux
14:09:56.558884 PVL: SEPC Virus Definitions Linux 14.3_MicroDefsB.CurDefs_SymAllLanguages
14:09:56.558914 Result Code: 0x00010000
14:09:56.558940 Result Message: OK
14:09:56.558966 [Package Result - START]
14:09:56.558992 File: 1647317543jtun_sepflencful.m35
14:09:56.559021 Result Code: 0x80010731
14:09:56.559046 Result Message: FAIL - download failed
14:09:56.559071 [Package Result - END]
14:09:56.559096 [Component Result - END]
14:09:56.559122 [Session Results - END]
Release : 14.3.x
Component : LiveUpdate
A firewall or proxy is blocking the .m35 file extension requested by LiveUpdate.
On the gateway firewall or proxy, allow the requested file extensions (such as the .m35 file listed in the example) that are getting blocked in the lux.log file.