SEP Linux Agent fails to download LiveUpdate content - 0x80010731

Products

• Endpoint Security Complete

Issue/Introduction

Symantec Endpoint Protection (SEP) Linux Agent fails to download new content when running LiveUpdate.  The Server is successfully selected, but the download fails with a result code of 0x80010731.

Example from Lux.log (/opt/Symantec/sdcssagent/AMD/sef/Logs/lux.log)

14:09:56.558664 [Session Results - START]
14:09:56.558737  Session Result Code: 0x00010000
14:09:56.558768  Session Result Message: OK
14:09:56.558801  [Component Result - START]
14:09:56.558828   Component ID: {9F634534-BAF4-444B-B823-F14C1C80A8FD}
14:09:56.558855   Display Name: Virus and Spyware Definitions for Linux
14:09:56.558884   PVL: SEPC Virus Definitions Linux 14.3_MicroDefsB.CurDefs_SymAllLanguages
14:09:56.558914   Result Code: 0x00010000
14:09:56.558940   Result Message: OK
14:09:56.558966   [Package Result - START]
14:09:56.558992    File: 1647317543jtun_sepflencful.m35
14:09:56.559021    Result Code: 0x80010731
14:09:56.559046    Result Message: FAIL - download failed
14:09:56.559071   [Package Result - END]
14:09:56.559096  [Component Result - END]
14:09:56.559122 [Session Results - END]

Environment

Release : 14.3.x

Component : LiveUpdate

Cause

A firewall or proxy is blocking the .m35 file extension requested by LiveUpdate.

Resolution

On the gateway firewall or proxy, allow the requested file extensions (such as the .m35 file listed in the example) that are getting blocked in the lux.log file.