Removing of items in $NXROOT/Replaced and $NXROOT/Temp directory

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

After a security scan, we found these files show up in log4j vulnerabilities

D:\Program Files (x86)\CA\Service Desk Manager\REPLACED\HYD-368_CUM_C.OLD\java\lib\log4j-core-2.3.jar

D:\Program Files (x86)\CA\Service Desk Manager\REPLACED\HYD-605_CUM_C.OLD\java\lib\log4j-core-2.12.0.jar

D:\Program Files (x86)\CA\Service Desk Manager\REPLACED\HYD-617_CUM_C.OLD\bopcfg\www\CATALINA_BASE\webapps\AMS\WEB-INF\lib\log4j-core-2.10.0.jar

D:\Program Files (x86)\CA\Service Desk Manager\REPLACED\HYD-617_CUM_C.OLD\java\lib\log4j-core-2.12.0.jar

D:\Program Files (x86)\CA\Service Desk Manager\temp\hyd-368_cum_C\log4j-core-2.12.0.jar

D:\Program Files (x86)\CA\Service Desk Manager\temp\hyd-605_cum_C\log4j-core-2.12.0.jar

can we delete them?

Environment

Release : 17.3

Component : SDM - Install/Upgrade/Configuration

Resolution

Files under REPLACED folder are for un-installation purpose so instead of deleting them, we recommend move them to a portable disk like a USB...in case you need to un-install you can drop them back from portable disk.

For files in SDM temp folder, they are left over from installation and you can delete them.