ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

G-Suite Securlet is not importing very many users

book

Article ID: 238991

calendar_today

Updated On:

Products

CASB Securlet SAAS

Issue/Introduction

The G-Suite securlet imported only a small percentage of users into CloudSOC as seen in the CloudSOC users tab.

In this case, a few hundred users out of 1000's of users were added.

Resolution

If the users are expected to be added to CloudSOC via the securlet.  The securlet should be activated with the box checked for "Import as active users".

Without the import users selected users only new users are added.

Deactivate (Without purge) and reactivate making sure to check "Import as active users".

The securlet configuration will not display this setting after configuration.

Support can verify if the box was checked by requesting the Securlet Engineering\Operations team to verify the back-end.