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G-Suite Securlet is not importing very many users


Article ID: 238991


Updated On:


CASB Securlet SAAS


The G-Suite securlet imported only a small percentage of users into CloudSOC as seen in the CloudSOC users tab.

In this case, a few hundred users out of 1000's of users were added.


If the users are expected to be added to CloudSOC via the securlet.  The securlet should be activated with the box checked for "Import as active users".

Without the import users selected users only new users are added.

Deactivate (Without purge) and reactivate making sure to check "Import as active users".

The securlet configuration will not display this setting after configuration.

Support can verify if the box was checked by requesting the Securlet Engineering\Operations team to verify the back-end.