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PAM Appliances are running at 100% CPU and HDD usage after patch to 4.02

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Article ID: 238988

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Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

Cluster VMs were updated to 4.02. After patch both are running at 100% CPU usage.  100% HDD usage as well

 

Cause

Issue with docker in 4.0.2 release. 

Environment

Release : 4.0.2

Component :

From 4.0 to 4.0.2.
2 node cluster
This is Production
No preproduction or test environment before they upgraded. 

Resolution

100% CPU and HDD usage found after upgrading to 4.0.2.  It was found there was a bug in 4.0.2 caused by docker.  4.0.2 was removed from available download.  4.0.2a which fixes the issue and is now available for download.  

 

Additional Information

4.0.2a resolves the issue. If you have downloaded the original 4.0.2 from support online, delete it and download and deploy 4.0.2a.

Reference DE531472 if a case is needed with support on this topic