XFlow - "Suggestion: Address thes xx ticket(s) on priority" is sometimes showing closed tickets

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

 

When using the "Suggestion: Address the xx ticket(s) on priority" list, the result is sometimes showing closed tickets in the listed suggestions.

Environment

Release : 17.3 and above

Resolution

Perform Initial Load and Refresh index and data on the search server which should resolve the issue. 

Please refer to the below documentation for more information on how this can be done. 

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/configure-the-xflow-interface/perform-initial-load-and-refresh-index-and-data-on-the-search-server.html

Additional Information

https://knowledge.broadcom.com/external/article/189262/how-to-recreate-indexes-on-ca-search-ser.html