XFlow - "Suggestion: Address thes xx ticket(s) on priority" is sometimes showing closed tickets

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

 

When using the "Suggestion: Address the xx ticket(s) on priority" list, the result is sometimes showing closed tickets in the listed suggestions.

Environment

Release : 17.3

Component : RU12

Resolution

search server Delete Indexes  and rebuild the index 

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/configure-the-xflow-interface/perform-initial-load-and-refresh-index-and-data-on-the-search-server.html

https://knowledge.broadcom.com/external/article/189262/how-to-recreate-indexes-on-ca-search-ser.html