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I am unable to login to the AAI website with EEM domain users but can login to the thick client

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Article ID: 238977

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Updated On:

Products

Automic Automation Intelligence

Issue/Introduction

I am unable to login to the AAI website with EEM domain users but can login to the thick client with the same user.

Environment

Release : 6.4.2

Component : AUTOMIC AUTOMATION INTELLIGENCE USER INTERFACE

Resolution

There were some eEM updates in 6.4 specifically for the AAI website, and not the thick client that require an update to the AAI policies within EEM.

 

The 6.4 Release notes that advised that you must import the latest [Install]/scripts/eEM/JAWSCreate.xml file after upgrading to 6.4.0 or later.

https://docs.automic.com/documentation/webhelp/english/ALL/components/TERMA/latest/AAI%20Guides/Content/AAI_Topics/Release_Notes_6_4_2/PV_eEM.htm?tocpath=Release%20Notes%20of%20Previous%20Versions%7C6.4%7C_____5

 

The steps to import this file into the eEM server are here:

https://docs.automic.com/documentation/webhelp/english/ALL/components/TERMA/latest/AAI%20Guides/Content/AAI_Topics/Identifying_AutoSys_eEM_enabled_instances_to_JAWS_293.htm

 

You must copy the latest xml file that gets created post upgrade to 6.4.x over to the eEM server, then import into the eEM servers using the safex command.

Sample command below:

safex – u [username] –p [password] –f JAWSCreate.xml

 

If eEM is on Windows you may need to run the command from the directory like below:

C:\Program Files\CA\SharedComponents\EmbeddedEntitlementsManager\bin

 

Once this is done you should be able to login to the Web UI with eEM domain users.