Odata error code 500

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

When trying to get the routers or interfaces information:
http://NFA:8981/odata/api/routers

The following error is encountered:
{
    "error": {
        "code": "500",
        "message": "Application failed while creating response from the data."
    }
}

Cause

This was caused by the service being down

Environment

Release : 20.x

Component :  Network Flow Analysis

Resolution

Restart the CA NFA OData Service in all NFA Servers

 

Additional Information

If the problem persist see Article ID: 198836 - NFA O-Data 500 error when to querying routers and Interface details
https://knowledge.broadcom.com/external/article?articleId=198836