On-Click approval link shows incorrect IP as reply-address

Products

• CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

Configurint the One-click approval option in "Workflow - Password View Policy" there is a problem in that the mail for approval gets generated, but once one clicks on the "Approve"-Link from the mail, one gets redirected to an incorrect address. For instance

https://127.0.0.1/cspm/servlet/approval?status=1&id=107fa038-781a-496b-8677-90c6f1f93959dd5071da-f535-473b-ac7a-dddb46201819

However the ip addresses on the appliance is correctly configured. 

 

 

Environment

CA PAM 3.4.X and 4.X

Cause

This IP address is not read from the hosts file of the appliance, or from the network configuration, but rather it is filled in in the Settings --> Credential Management Settings --> Email Templates  ->  One Click Approval hostname page

For some reason that IP got messed up, so that the reply url is malformed

Resolution

Modify Settings --> Credential Management Settings --> Email Templates  ->  One Click Approval hostname to represent a valid IP address (e.g. cluster or node ip)